Call Center Operations Manager

Full Time @CXHyve posted 3 years ago in Customer Service
  • Tbilisi, Georgia View on Map
  • Post Date : March 2, 2021
  • Apply Before : March 31, 2021
  • Salary: 1,200.00  - 1,800.00  / Monthly
  • 0 Application(s)
  • View(s) 1695
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Job Detail

  • Job ID 346

  • Required Language

  • Georgian

Job Description

CXHyve is a Call Center start up in Tbilisi with a focus on exceptional customer service and creating customer value. CXHyve prides itself in being new and fresh in the market to change for the better the way customer service should be. We search employees who will support an exciting startup expanding into European and Asian market.

Position: Call Center Manager (Must speak English and 1 other language Turkish or Arabic)

Job Responsibilities:

** Manage day to day operation of team handling Calls, Email, Chat
** Supports customer escalation
** Informs clients by explaining procedures; answering questions; providing information.
** Maintains communication equipment by reporting problems.
** Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
** Coach agents to improve quality
** Act as the point of contact for our clients requests and concerns.
** Keeps up to date with business requirements to best support customer.

Qualifications/Skills:

** Verbal communication
** Phone skills
** Listening
** Data entry skills
** Reporting
** Customer focus
** Customer service (CSAT and NPS)
** Attention to detail
** Professionalism
** Multi-tasking
** Managing teams of 20 agents and more

Education, experience, and licensing requirements:

** Minimum 1 year call center experience in a lead role.
** University/college degree is an asset
** Own laptop/PC is an asset
** Strong internet connection is a must
** Previous customer service experience, especially in particular industry, preferred.
** Basic English level is a must
** Native or fluent Arabic or Turkish language knowledge is a must.

What we offer:

** Salary negotiable
** Medical insurance
** 5-day work week
** Possibility for career growth
** Possibility to work from home.

If you are interested in this vacancy, please send your CV to: [Email hidden] no later than 4th March 2021

We wish you best of luck during the interview!

Required skills

Adaptability BPO Call Center Experience CSAT Customer Focus Customer Service Organizing Planning Problem Solving Time Management

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